Return Policy
- Restocking Fee: Returns are accepted with a restocking fee of 20% – 30% of the purchase price.
- Packaging: Items must be returned in their original, unopened packaging.
- Return Window: Returns must be made within 30 days of the original invoice date.
Indiana Floor, Inc. is not responsible for errors or delays from the manufacturer.
ABSOLUTELY NO RETURNS ON THE FOLLOWING:
- Discontinued or Promotional Materials
- Special Orders or Non-Stocked Items
- Damaged or unsaleable Items
- No partial cartons or loose pieces will be accepted. NO EXCEPTIONS.
- Items not purchased from INDIANA FLOOR, INC.
- ANY MERCHANDISE INVOICED MORE THAN 30 DAYS
Storage Fees
- Any order not picked up within 30 days of will call date will incur a storage fee. Attempts will be made to notify customer before storage fees are applied to the order.
Notices:
- All open Will Call orders will be cancelled after 30 days.
- All cut orders that have been cut will be invoiced to your account.
- Job-site deliveries – We only deliver flooring to the first floor. NO EXCEPTIONS.
Purchases with Receipt
- Returns for purchases with valid proof of purchase will be refunded to the original form or payment (credit card, cash, credited to your account, refunded via Store Credit, etc.), unless noted in our Exceptions.
NO RETURNS ON SPECIAL ORDER MATERIAL, MOLDINGS AND SUNDRIES